Refund and Cancellation Policy

Cancellation window for group classes (drop-in rate):

As parents ourselves, we understand things that pop up and you need to cancel the class. Because the classes are designed for the exact number of kids signed up, it is important for the other kids to have a partner. We ask parents to give a 2hr notice if your child will be absent. If it is under 2hrs, no refund will be issued.  If we have to cancel class, you will receive a refund of $10; the cost of a drop-in rate.

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Cancellation window for group classes (paid membership): no refunds will be issued if cancelled by the parent. If we have to cancel class, we will extend your membership by 1 week.

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Cancellation for one-on-one personal training: A refund will only be issued if you give us a 2 hour advance notice. If we have to cancel and you've already paid, you will receive a refund.

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Group Class late entries: If you know you will be arriving late for class, PLEASE contact us ASAP! Late entries create issues with teaming up for other kids in the class and last second preparations have to be made.

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One-on-one personal training late entries: We give a 10-minute window. After that, we will contact you and ask you to reschedule. No refund if you go over 10min. We do not make the time up after the set hour. The session would just be shortened.